常见问题解答 - Frequently Asked Questions
How do I enter the license key?
Our key is not actually a number that has to be entered anywhere. After you have installed the trial version execute the license file (Key.AnyDVDHD) that was a attached to the delivery email and also provided as a download link. You will receive a success message and AnyDVDHD will be unlocked after you restart it.
In the rare case that the registration fails with this easy procedure, please try the following:Use the registration tool in the start menu folder to register AnyDVD: "Start -> All Programs -> RedFox -> AnyDVD -> Register AnyDVD".
In the explorer window that will open, browse to the location where you saved the license key file. Ideally on your desktop. Select the license file "Key.AnyDVDHD" and confirm to open it.
These instructions work for all our products. Just the extension of the license key files differs.
Please make a safety backup of your license key file on a floppy disk or a CD and keep it in a safe place - we cannot replace your license key if you have lost it.
Can I get the software on CD?
Due to logistical reasons we don't offer our products in stores, on pressed CDs or in any other webshop. You can burn our programs and the key files to a CD-R if you like. Our programs consist of the downloadable setup file on our website and a registration key (a special Windows registration file) that will be sent to your email adress directly after the purchase. Please test the software before you purchase it. The trial versions are free for 21 days.
I have lost my license key. What now?
In exceptional cases we can send it to you again. It's an enormous effort for us to make a new one, thus it is really an exception. Please use our contact form for key requests.
Please make a safety backup of your license key file on an USB stick or a CD and keep it in a safe place - we cannot replace your license key if you have lost it.
My trial version has expired before the 21 days trial period. Why?
The trial period of 21 days does not start again when another version is installed. It also expires when the Windows date is changed to odd values. You cannot restart the trial period by reinstalling the software.
A renewed license still shows 'expired' or less time than the selected renewal time. Why??
The renewal time is 'added-on time' to the original license and does not start over again when you renew. Example: A 1-year license from June 2016 expired in June 2017. If this gets renewed for 1 year in 2018 the renewal is already 'expired' since the time between June 2017 and June 2018 must be included. And if this same license gets renewed for TWO YEARS in June 2017 the expiry date is June 2019, not 2020, since the year from June 2017 to June 2018 must be covered.
After a system crash I have reinstalled Windows. Now my key doesn't work anymore.Please do the following:
- Uninstall CloneCD/AnyDVD (Start->Program Files->RedFox->CloneCD/AnyDVD->Uninstall)
- When asked to keep the old settings choose 'No'
- Install CloneCD/AnyDVD again
- Register it with your key
Can I use my Slysoft license with the new RedFox versions?
The last version of AnyDVD that can be unlocked with Slysoft license keys is 188.8.131.52. For all later versions you need to obtain a new license key from us. SlySoft licenses of other products such as CloneDVD, CloneCD, and CloneDVD mobile, as well as elby CloneBD licenses are not affected and will continue to work normally.
How do I change my e-mail address?
Please write us an e-mail requesting the change and please state your old e-mail address, new e-mail address and serial or order number.
How do I unsubscribe from your mailing list?
Click on the unsubscribe link at the bottom of the update newsletter, or send us a short note.